Return & Refunds Policy

At Good Intake, we strive to provide high-quality products and a smooth shopping experience. Please read our Refund, Return, and Cancellation Policy carefully before placing an order.

Order Cancellations

Before Dispatch

Orders may be cancelled before they are dispatched from our warehouse.

• A cancellation fee of 10% of the order value may be deducted to cover payment gateway and transaction processing charges.
• To request a cancellation, please contact us at support@goodintake.com with your order details.
• Cancellation requests are typically reviewed within 24 business hours.

After Dispatch

If your order has already been dispatched:

• Contact us immediately with your order details and reason for cancellation.
• Refuse the delivery when the courier attempts delivery.
• Once the shipment is returned to our warehouse and marked as "Return to Origin (RTO)", we will process the applicable refund.

Refund Timeline

Approved refunds will be credited to the original payment method used during checkout.

• Refund processing time: 5–7 business days after approval.
• Actual credit timing may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Products

While we take great care in packaging and quality checks, products may occasionally be damaged during transit or shipped incorrectly.

Please include the following verification details in your email:

• Order number
• Photos of the outer packaging
• Photos of the product
• Shipping label image
• Invoice included in the package
• Clear video showing the issue (if applicable)

Eligible Cases

Replacement or refund requests may be approved for:

• Product damaged during transit
• Water-damaged packaging
• Broken containers or packaging
• Torn or leaking pouches
• Tampered or opened safety seals
• Manufacturing defects
• Incorrect product received
• Missing items from the order

Upon verification, we may offer a replacement product or a full/partial refund, at our discretion.

Missing or Incorrect Items

• Notify us within 48 hours of delivery.
• Provide photos and videos of the package, shipping label, invoice, and received products.
• After verification, we will arrange a replacement or refund as appropriate.

Return Policy

Due to food safety, hygiene, and quality control standards, we generally do not accept returns of products that have been successfully delivered without damage, defects, or fulfillment errors.

Returns will only be considered in cases where:

• The product was damaged during shipping.
• The product has a manufacturing defect.
• The wrong item was delivered.
• Items were missing from the shipment.

Non-Returnable Items

Returns will not be accepted if:

• The product has been opened or used.
• The safety seal has been broken.
• The product has been tampered with.
• The request is made after the 48-hour reporting period.
• The product was ordered by mistake after successful delivery and is free from defects.

Refund Policy

Refunds are only issued after verification and approval of a valid claim.

Refund Eligibility

Refunds may be approved if:

• The product arrived damaged.
• The product is defective.
• An incorrect item was shipped.
• A replacement cannot be fulfilled.

Refund Method

For prepaid orders, refunds will be credited to the original payment source, including: Credit cards, Debit cards, UPI, Net banking, Wallets, or other supported payment methods.

Approved refunds are generally processed within 7 business days.